Deluxe Winter Dog Coat

Shipping and delivery

We offer free shipping on orders over $200 within the USA. Shipping, just like any product or service, is subject to market prices and can change based on current economic situations (such as during a Pandemic or War) Some products are available to be shipped internationally and will be noted as available internationally in the product description. Some international products will have a shipping cost to the buyer, but when possible, we will offer free shipping.

How do you ship packages?

Packages shipped from our USA partner suppliers are shipped through USPS. Packages from our partner suppliers in China will be shipped by ePacket or EMS depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide shipping to Canada, Australia, and the United Kingdom. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that will contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

It takes 24 hours to update shipping information. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

Most orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster or pandemic)
• Other exceptional circumstances outside the control of life2come.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Update - May 1st, 2020 - We are not accepting exchange items or returns due to the Covid-19 crisis. We hope to return to our regular policy in the future to accommodate your returns and exchanges.

Please do not send your purchase back to us unless we authorize you to do so.